MWEB : WORST INTERNET SERVICE PROVIDER EVER !!!

On Monday 28 April ,I lost internet connection on my fibre at home. The first thing I did was check my community WhatsApp group to see if others were also experiencing this problem. Quite a few people had the same problem so I just thought I would wait and see what happens. The next day I still had no WiFi connection,so I decided to call Mweb. After listening to that stupid hold music for more than 20mins, I finally spoke to an agent,she told me that my account had been deactivated. She said that she would reactivate my account and that it would be up and running in the next 30mins. The next day (wednesday) I noticed that I still had no internet connection,so I called Mweb again. This time I spoke to a different agent,who told me a different story. She said that she could see that a request has been logged to reactivate my account and there's nothing she can do to speed up the process and that I should just be patient. It's Friday today and I still have no internet connection. I just spent more than 30mins on hold , waiting to speak to an agent. I decided to drop the call and I am now looking for a new service provider. Mweb is the worst, wish I could give them a zero star rating.