SP
Stuart P
1 reviews | Active since May 2017
26 Jun 2017, 20:12
MWEb Worst Help Desk Ever
<p>I try to report a fault to mweb , I wait 15 minutes to be told I needto be transfered even though I slect the right voice prompts , when trafer after another F#$%$# 15minutes the agent drops the F#%$# call!!!</p> <p> </p> <p>The MWEB is the possibly the worst internet provider around. I will be looking to terminate my contract !!!</p>
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Mweb's replyOfficial
27 Jun 2017, 14:18Good day stuartpotts69
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this matter has now been addressed and forwarded to the relevant persons to investigate.
We will be logging a call back for you with a specialist to investigate this matter and will remain in contact with you until this issue is resolved.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply27 Jun 2017, 14:18
Official
Good day stuartpotts69
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this matter has now been addressed and forwarded to the relevant persons to investigate.
We will be logging a call back for you with a specialist to investigate this matter and will remain in contact with you until this issue is resolved.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Best regards,