Mweb- worst customer service I've experienced

Worst service I've experienced... I moved to a different street address and Informed Mweb a month before the move date.

Fibre was already installed at the new address so I only had to take my router with me. Upon moving my fibre wasn't working although I got an email which stated it's activated (27 Feb). I phoned customer care and the technical team said a technician will come out to my house(28 Feb). The openserve technician informed me that my address hasn't been updated on their side, which is also why he first went to the old street address. I phoned Mweb customer services again and and said they logged an escalation which will be sorted whitin 24-72 hours then they will have feedback. Upto now I haven't received any update and it's 5 days later.

I've been phoning them numerous times and every time there is something else wrong with my account/line or I get transferred to a different department which leads to nowhere or I get cut off. Nobody can help me sort the issue out and I'm not even sure anymore what the issue is because it seems like they don't know either. Was this not suppose to be a smooth transfer?!

I'm at a point where I regret renewing my account with this company.