MWEB - worst customer service

DO NOT USE MWEB - I am appalled and rendered despondent by the horrible treatment I have endured from MWEB. I switched over from ADSL to Fibre on 24 March 2021, I have not had internet since. When I call the customer care lines, I'm sent on a maze of voice prompts that ends up with a dial tone and then disconnect the call (absolutely the most frustrating thing about this entire episode). After weeks of attempts I finally made it through to an actual person on the other end, that relief was short-lived. The news was that I did not select the "free router" option when I placed my order, despite selecting a deal that includes a free router. like WOW!! After weeks with no internet, I am told it was all my fault. As I am telling this person that I need a router, we get disconnected. No attempt was made to call me back... this person has all my contact details in front of them! I know because they asked me to confirm it! Finally, this morning I place an order for a router, after a multitude of attempts. So I'm not posting this to get someone from MWEB to resolve the problem, I want to warn anyone who can still get out of a deal with MWEB without them making you pay a cancellation fee (which I had to pay ) to RUN!