MWEB WORST CUSTOMER SERVICE AND SERVICE DELIVERY

Hi

This is by far the worst experience i have had from an ISP.

I order a fibre line at the beginning of January. After weeks of chasing up and threatening to cancel my order, I get a call today that the infrastructure provider which is Metrofibre are coming to install my ONT. The ONT is installed and after weeks of back and forth, mweb sends me a DM on Twitter to tell me my order is being canceled, I should await the confirmation. I go back to them and tell them NO, they just delivered the ONT and i need my router access details to configure.

To date, i have tried every comms channel to get SOMEONE, ANYONE from Mweb to contact me. To date, no one has. I have emailed the MD of Mweb, no response. How does a "service" provider, provide a service when no one is available to contact or even log a support call? I now log into my Mweb account and its inactive. WHAT **** is this. Please cane SOMEONE, ANYONE from Mweb, PLEASE CONTACT ME, on a NORMAL call in order for me to get you to a place of understanding. I DON'T WANT TO CANCEL MY ORDER. I NEED fibre for my kid's home schooling and my business. This is INSANE the level of incompetence.