RR
Renata R
1 reviews | Active since Mar 2026
11 Mar 2026, 09:06
Mweb worst customer service
Mweb, it is by far the worst customer experience I had lately. I have been trying for two weeks for a call to be answered, paid airtime for over an hour then the call dropped. Live chat is useless whatsapp is useless and Facebook messenger even more. Finally someone did call me to get a bigger mailbox, but the order was not processed. All they say sorry we experience a high volume of calls. This is unbelievable.
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Mweb's replyOfficial
11 Mar 2026, 10:00Hi Renata, thank you for sharing your experience. We understand how frustrating it must be to spend so much time trying to reach support and still have your issue unresolved. An escalation has been submitted on your behalf to ensure that your concerns, including the mailbox request, are reviewed and addressed appropriately. The relevant team will follow up with you to provide clarity and assist with completing the request. We appreciate your patience while this matter is being resolved. U^
Mweb's reply11 Mar 2026, 10:00
Official
Hi Renata, thank you for sharing your experience. We understand how frustrating it must be to spend so much time trying to reach support and still have your issue unresolved. An escalation has been submitted on your behalf to ensure that your concerns, including the mailbox request, are reviewed and addressed appropriately. The relevant team will follow up with you to provide clarity and assist with completing the request. We appreciate your patience while this matter is being resolved. U^