JS
Jeanine S
1 reviews | Active since Oct 2024
18 Oct 2024, 15:07
MWEB WORST CUSTOMER CARE EVER
On the 23rd of September I spoke to Tertia and ordered a new router as mine was not working after we had a poweroutage. The router was set to be deliveres in the 2nd of October according to the tracker. It meant that I was stuck without wifi, yet being billed. I have phoned to follow up, and after 2 hours on the phone (while at work), depleting my data, still no joy. I have reached out on facebook, but I am sick and tired now of phoning with no answer, or speaking to a robot on the app or getting automated messages. It is the 18th of Oct. 16 days after the set delivery day and almost a month since I ordered my new router. This is the most horrid customer experience I have ever had in my life!!! I need urgent feedback, if not, I will cancel my contract and move elsewhere where I will actually be helped.
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Jeanine S's updateReviewer Update
22 Oct 2024, 19:46It is exactly a month now, and still no router. No one has contacted me. All you get are AI generated messages, that cannot guve me an answer. I am so disgusted with the service. I am going to cancel and move to a provider that is willing to provide customer care and assistance
JS
Jeanine S's update22 Oct 2024, 19:46
Reviewer Update
It is exactly a month now, and still no router. No one has contacted me. All you get are AI generated messages, that cannot guve me an answer. I am so disgusted with the service. I am going to cancel and move to a provider that is willing to provide customer care and assistance