MWEB worst after sales service!!!!!

In October 2020 my street was notified about Vuma reach fibre construction. I pre ordered fibre via my ISP Mweb in November. On the 23 January 2021, Mweb contacted me regarding the order and requested I make a payment of R399 so the installation could be scheduled with Vuma Reach. I spoke with Mweb on Monday 25 January 2021 and Pumi from their after sales service assured me that Vuma Reach would do the installation on Saturday as this was only day I was available. She confirmed that Vumatel worked till 12 on a Saturday. On Tuesday 26 January 2021 Vumatel called me to arrange the installation. I spoke with Verronan who advised that he could not fit me in on a Saturday but would call me back to confirm if they could schedule it for a weekday at16:20. He called back confirmed that installation would take place on Friday 29 January 2021 at 16:20. He gave me the terms and conditions over the phone. However on Friday the scheduled dated of the installation no one from Vumatel pitched up. I tried calling Verronan but he didn't answer. I called Vumatel but they could not assist and told me to contact Mweb as it was Vuma Reach installation I called Mweb and Dion from sales department advised that Vuma Reach would contact me on Saturday 30 January 2021 to re schedule the installation. However I received no call. I proceeded to call Mweb once more and Khani advised that he could not provide me with a turn around time as to when Vumatel or Vuma Reach would call me. In the mean time I have paid R399 for fibre. While Mweb is going to debit me a further R219 for my existing service on the 1st Feb 2021 and I will have to fork a further R399 once the fibre service is activated. I was hoping to get this activated before the debit of my existing service goes off. The service from Vuma Reach and Mweb has been so disappointing. I have been an Mweb subscriber since 2011. From the conversations with the sales consultant on Friday and Saturday they did not offer any help or support. As a customer I was left literally waiting for a service and no one pitched up. I called the Vumatel number that called me to arrange the appointment 3 times today but there is no answer. I tried calling my ISP Mweb today 3 times and was placed on hold for more than 20 minutes each time. To say I am disappointed by the service would be big understatement.