Mweb worse than Telkom now. Appalling service.

I have been an Mweb customer for over 20 years but in recent years the service has declined to an appalling level of inefficiency. The tech staff try to help but only so much they can do beyond the company policy and protocols etc. I have recently bought an LTE product on recommendation from Mweb for a particular area. I also bought a router from Mweb to comply with the product. For over 5 months this product just won't work despite getting on the phone to tech support who will never call you back so you end up using your own Vodacom airtime waiting endlessly in queues and then the problem persists. I've now finally cancelled the product and would like a full refund (for a product recommended that doesn't actually work). Over an hour on the phone and passed onto 3 different people, not one able to actually help me. You put in your ID no. yet each time they ask for your ID and you then have to re-explain your whole saga to the next consultant, each time becoming more and more angry as they waste your precious time, and are unable to resolve your issue. In the old days they would send a technician to your premises to make sure the product was working, and now you have to know how to set it up and spend your own airtime trying to speak to the tech dept. It has become a sh*t show of note - worse than Telkom. I ended up shouting at the consultant who again was unable to assist and now back to square one. After over 20 years with Mweb it is time to move on and find a company that still believes in hands on personalised service. Not sure that even exists any longer. What a nightmare Mweb has become. I used to recommend them, now all I do is warn people to stay right away from them. The worst service ever :(((((