1 reviews | Active since Jul 2014
MWeb worse than TELKOM (if at all possible)
<p>It's been almost three weeks and several phone calls and e-mail messages exchanged with MWeb but to date our e-mails have not been restored. I do not think the service / complaints / abuse department understand the impact this problem has on a small business nor do I think they even care. How can a problem as serious as this be resolved by way of e-mail messages from MWeb every 48 hours ? Impossible. South Africa, Mweb is an excellent service provider BUT, wait until they start blocking your IP address for no reason, or change your outgoing mail server settings without informing you, and then deny doing so, or, EVEN BETTER, wait until you have a business that's very dependent on e-mail messages and something goes wrong !!! Three weeks, NO RESULTS !!! Stay away from MWeb, please !!!</p> <p> </p>
Good Day Edward De Lange
Thank you for taking the time to make contact with us via Hello Peter.
We have tried calling the cell numbers provided via Hello Peter and listed on your account.
Unfortunately we have not been able to reach you.
I have liaised with our Security team regarding your query and they have requested the following:
Please provide us a screenshot of the error message you obtain and/or the bounce back mails you have received.
The email from your hosting provider stating that its a blacklisted IP is not sufficient for us to assist.
You can respond here with the details or send it to our abuse team.
We eagerly await your reply.
Kind regards
MWEB Client Services
Good Day Edward De Lange
Thank you for taking the time to make contact with us via Hello Peter.
We have tried calling the cell numbers provided via Hello Peter and listed on your account.
Unfortunately we have not been able to reach you.
I have liaised with our Security team regarding your query and they have requested the following:
Please provide us a screenshot of the error message you obtain and/or the bounce back mails you have received.
The email from your hosting provider stating that its a blacklisted IP is not sufficient for us to assist.
You can respond here with the details or send it to our abuse team.
We eagerly await your reply.
Kind regards
MWEB Client Services
Good Day Edward De Lange
Thank you for raise your concerns.
We have managed to contact you via email and provided you assistance regarding the matter.
Our findings showed that the cause of the mail issue was not related to a blacklisted IP.
The causes was the error message “Rejected Blocked Sender”and The 2nd issue is that you seem to be receiving bounces for e-mails that you most likely have not sent.
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Good Day Edward De Lange
Thank you for raise your concerns.
We have managed to contact you via email and provided you assistance regarding the matter.
Our findings showed that the cause of the mail issue was not related to a blacklisted IP.
The causes was the error message “Rejected Blocked Sender”and The 2nd issue is that you seem to be receiving bounces for e-mails that you most likely have not sent.
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services