WP
Warren P
1 reviews | Active since Oct 2022
18 Mar 2026, 11:17
Mweb worse than home affairs swak
I wouldn't even give them a one star if possible everytime I call u wait no less than 40mins how pathetic I never thought that home affairs would have a better response time swak rather choose a different provider
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Mweb's replyOfficial
18 Mar 2026, 11:51Hello Warren. We completely understand how frustrating it can be to wait for such long periods when trying to reach our support team. Experiencing repeated delays can be very discouraging, and we recognise the inconvenience and frustration this has caused you. Your feedback is important, and we truly appreciate you sharing your experience with us.
We’ve passed your comments on to our Service Quality Team , who will review the call handling processes and look at ways to improve response times. While this doesn’t undo the inconvenience you’ve experienced, please know that your feedback helps us make our service faster and more reliable for all customers.
Thank you again for bringing this to our attention, your input is valued and taken seriously.
Kind regards,
Mweb Team
We’ve passed your comments on to our Service Quality Team , who will review the call handling processes and look at ways to improve response times. While this doesn’t undo the inconvenience you’ve experienced, please know that your feedback helps us make our service faster and more reliable for all customers.
Thank you again for bringing this to our attention, your input is valued and taken seriously.
Kind regards,
Mweb Team
Mweb's reply18 Mar 2026, 11:51
Official
Hello Warren. We completely understand how frustrating it can be to wait for such long periods when trying to reach our support team. Experiencing repeated delays can be very discouraging, and we recognise the inconvenience and frustration this has caused you. Your feedback is important, and we truly appreciate you sharing your experience with us.
We’ve passed your comments on to our Service Quality Team , who will review the call handling processes and look at ways to improve response times. While this doesn’t undo the inconvenience you’ve experienced, please know that your feedback helps us make our service faster and more reliable for all customers.
Thank you again for bringing this to our attention, your input is valued and taken seriously.
Kind regards,
Mweb Team
We’ve passed your comments on to our Service Quality Team , who will review the call handling processes and look at ways to improve response times. While this doesn’t undo the inconvenience you’ve experienced, please know that your feedback helps us make our service faster and more reliable for all customers.
Thank you again for bringing this to our attention, your input is valued and taken seriously.
Kind regards,
Mweb Team