1 reviews | Active since Jul 2013
MWeb Worse than City Power
<p>Fault 37764 logged yesterday at 11.15. Two fibre connections installed a month ago now down for iver 24 hours. Mweb say they rely on Fibrehoods to attend to the problem at the earliest on Monday - 72 hours later. Etienne Cloete, the head of tech services is untouchable and they won't give out his contact details. I have to wait for at least 3 days to have the fault looked at (not necessarily resolved!) City Power is more reliable than Mweb. What a circus!</p>
Good day Zoso,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The account is showing an active session, we will wait on your confirmation before closing the escalation on our side.
Please do accept our apologies for the frustration you've endured this weekend, as our provider is not available weekends.
Please do let us know the outcome this evening.
We eagerly await your reply.
Kind regards
MWEB Client Services
Good day Zoso,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The account is showing an active session, we will wait on your confirmation before closing the escalation on our side.
Please do accept our apologies for the frustration you've endured this weekend, as our provider is not available weekends.
Please do let us know the outcome this evening.
We eagerly await your reply.
Kind regards
MWEB Client Services