MWEB WORSE SERVICE EVER - EVEN WORSE THAN LAST TIME!

I have again had the worst experience at Mweb - On Monday midday I logged a query remotely stating my fibre was down, that I had rebooted and the lights were still red. I requested Octotel technicians be called.

24hrs later on Tuesday at midday the call centre reply on that asking if I had rebooted and if I had a red light!!!!!!!!!!!!!! I told them this on my initial query and now we have lost 3 days! Mweb clearly do not understand what it means to be without internet!

Come on - this service cannot get any worse. My rating is ZERO stars.

This is the third time in 6 months my fibre has been done. Rather than try and help me as a customer Mweb's service is getting worse. The only conclusion I can come to is that they think it is somehow my fault and they dont want to spend money on sending out the technician????

Send the technicians today!

Alastair