1 reviews | Active since Nov 2013
Mweb worse fiber ever
Good day,
I have been struggling for the past two weeks to get my internet connection restored with MWEB, despite my account being paid in advance. To date, I have received no service.
Last week, I also lodged a complaint on HelloPeter, but unfortunately this has been in vain. MWEB continues to make promises, yet no action is being taken to resolve the issue.
Every time I call, I am given different excuses and transferred from one person to another until the call is eventually disconnected. I have waited up to two hours for my calls to be answered, only to receive no assistance.
I have also tried using the live chat service, but this has not helped either. There is no office I can visit in person, and when I submit complaints, nobody gets back to me.
As a paying customer, I find this level of service completely unacceptable. I urgently request that my connection be restored and that someone contacts me with a clear explanation and resolution.
We understand how frustrating it must be to wait this long for assistance while trying to get your internet connection restored. When your account is up to date and you’re still without service, it can be very concerning and disruptive, especially after making the effort to follow up multiple times. We can see that the Sales Team has previously attempted to reach you, but were unfortunately unable to make contact. A request has now been submitted for them to reach out to you again as a priority so they can provide further assistance and help move this forward.
If you require any additional assistance, feel free to reach out via a direct message on Hello Peter, and we’ll help ensure the team assists you successfully.
Kind regards,
Mweb Team
We understand how frustrating it must be to wait this long for assistance while trying to get your internet connection restored. When your account is up to date and you’re still without service, it can be very concerning and disruptive, especially after making the effort to follow up multiple times. We can see that the Sales Team has previously attempted to reach you, but were unfortunately unable to make contact. A request has now been submitted for them to reach out to you again as a priority so they can provide further assistance and help move this forward.
If you require any additional assistance, feel free to reach out via a direct message on Hello Peter, and we’ll help ensure the team assists you successfully.
Kind regards,
Mweb Team
We sincerely apologize for any frustration. To help, we have logged a follow-up with the above-mentioned team, who will advise on the way forward ASAP.
Kind regards,
The Mweb Team
We sincerely apologize for any frustration. To help, we have logged a follow-up with the above-mentioned team, who will advise on the way forward ASAP.
Kind regards,
The Mweb Team