MWEB WILL TAKE YOU FOR A RIDE

My partner ordered fibre online on the 6th of November however MWEB Sales staff kept calling me instead of her trying to get hold of my partner and when I provide them with her number they end up not calling her and someone new from MWEB calls me again (Some cases more then once a day). Like spammers there sales staff will harass you until the sale gets sorted and we placed a "complete" order on 11th November and provided the terminal box number along with photos of the ONT and was informed that we'll only need the router since there is already fibre (Frogfoot) in our apartment with the ONT/CPE, suddenly we get an email that Frogfoot will need to do an installation (which isn't required????) only to replace a working ONT with a new one so they can charge MWEB an installation charge and MWEB can hold us liable for the "free installation" if we cancel with them within 12 months (which in all likelihood will happen considering the service received and reviews read).

It has been a month of struggling to get connected even though we already have fibre inside our home and only needed for MWEB to send us a router and connect us. Worst ISP to use for fibre, avoid at all cost (They market their fibre as "unthrottled" and when they get caught out lying about it they call their throttling shaping which boils down to the exact same thing).

MWEB are a bunch of corporate con artists.