ES
Elize S
1 reviews | Active since May 2016
08 Apr 2026, 15:55
MWEB WIFI Bad service and communication
I contacted Mweb to downgrade my wifi to R425.00 monrhtly from R725.00 end of February. They agreed but still charged me the R725.00. I then stopped the debit order and paid the R425.00. I phone again and they agreed that the credit will be processed and my account updated. They today disconnected my service I tried to contact them on chat on my website and also on WhatsApp, they take forever to reply and do not help to sort out the issue. You cannot e-mail them because they not replying. They made the mistake and still disconnected my Wi-Fi. Worst service ever!
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Mweb's replyOfficial
08 Apr 2026, 16:21Hi Elize, We understand how frustrating it is to have your service disconnected after requesting a downgrade and following up on your account. Please note that we have submitted an escalation to our billing team to review your account and assist in restoring your service as quickly as possible. The team will contact you directly to progress this matter. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Apr 2026, 16:21
Official
Hi Elize, We understand how frustrating it is to have your service disconnected after requesting a downgrade and following up on your account. Please note that we have submitted an escalation to our billing team to review your account and assist in restoring your service as quickly as possible. The team will contact you directly to progress this matter. Kind regards,
The Mweb Team
The Mweb Team