1 reviews | Active since Apr 2017
MWeb WiFi
<p>WiFi router faulty and spoke to tech dept on 18 April. Ticket no (mwb ********** )was issued and was informed that router will be delivered Friday between 13.30 and 15h00.15h00 phone rang and a person from said that this is a call back tosee if al is ok. Why phone to ask if router is ok if it was not logged to be delivered as tech dept said that delivery of new router was not logged? Now they cannot say when it will be delivered. Totally unacceptable service.They use couriers and surely it is known when they can deliver.</p>
Good day Jakobie1,
Thank you for taking the time to make contact with us.
Our customer care team has since been in contact with you and have provided you feedback.
The router order has been placed and can take up to 5 working days to be delivered.
Please bear with us during this time.
Kind regards
MWEB Client Services
Best regards,
Good day Jakobie1,
Thank you for taking the time to make contact with us.
Our customer care team has since been in contact with you and have provided you feedback.
The router order has been placed and can take up to 5 working days to be delivered.
Please bear with us during this time.
Kind regards
MWEB Client Services
Best regards,
Good day Jakobie1,
Thank you for allowing us the opportunity to address the query.
The router was delivered and we confirmed that it is in working order.
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,
Good day Jakobie1,
Thank you for allowing us the opportunity to address the query.
The router was delivered and we confirmed that it is in working order.
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,