G
Gerhard
1 reviews | Active since Sept 2026
11 Sept 2026, 22:32
Mweb, why and what happened to customer service?
I gave Mweb a good rating and good review but i was wrong. Mweb is not a good ISP. They take forever to respond on their so called live chat. You wait for ages for an agent to get online. When you log a urgent fault, they don't care. They take their time to help you if at all. They not even trying to help. I've been with Mweb for more than 20 years. Before 2023 they were okay but after been taken over by Webafrica it went down hill.
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Mweb's replyOfficial
14 Sept 2026, 09:13Hi Gerhard,
We understand how disappointing it must be to have your experience with Mweb change so significantly, particularly after more than 20 years with us. We also recognise your frustration with the time spent waiting for assistance on Live Chat and the lack of urgency you’ve experienced when reporting faults.We value the long-standing relationship you’ve had with Mweb and acknowledge your concerns about the service you’ve received. We’d like the opportunity to better understand what you’re currently experiencing and assist where we can. Please send us a private message with your account details, referencing Customer Reviews, so we can locate your account and review the matter with you.Kind regards,
The Mweb Team
We understand how disappointing it must be to have your experience with Mweb change so significantly, particularly after more than 20 years with us. We also recognise your frustration with the time spent waiting for assistance on Live Chat and the lack of urgency you’ve experienced when reporting faults.We value the long-standing relationship you’ve had with Mweb and acknowledge your concerns about the service you’ve received. We’d like the opportunity to better understand what you’re currently experiencing and assist where we can. Please send us a private message with your account details, referencing Customer Reviews, so we can locate your account and review the matter with you.Kind regards,
The Mweb Team
Mweb's reply14 Sept 2026, 09:13
Official
Hi Gerhard,
We understand how disappointing it must be to have your experience with Mweb change so significantly, particularly after more than 20 years with us. We also recognise your frustration with the time spent waiting for assistance on Live Chat and the lack of urgency you’ve experienced when reporting faults.We value the long-standing relationship you’ve had with Mweb and acknowledge your concerns about the service you’ve received. We’d like the opportunity to better understand what you’re currently experiencing and assist where we can. Please send us a private message with your account details, referencing Customer Reviews, so we can locate your account and review the matter with you.Kind regards,
The Mweb Team
We understand how disappointing it must be to have your experience with Mweb change so significantly, particularly after more than 20 years with us. We also recognise your frustration with the time spent waiting for assistance on Live Chat and the lack of urgency you’ve experienced when reporting faults.We value the long-standing relationship you’ve had with Mweb and acknowledge your concerns about the service you’ve received. We’d like the opportunity to better understand what you’re currently experiencing and assist where we can. Please send us a private message with your account details, referencing Customer Reviews, so we can locate your account and review the matter with you.Kind regards,
The Mweb Team