BF
Bridget F
1 reviews | Active since Dec 2019
10 Jun 2026, 14:25
MWEB - ****** who don't want to answer calls.....
I have been holding for 1 hour 40 minutes to speak to someone at mweb as they are billing me for an email address that is not mine. I have been told i am "first in line" for over an hour!!!! they want you to do everything through the APP but because the extra (not mine) email address is on the account I can't access the APP absolutely unacceptable
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Replies (3)
Mweb's replyOfficial
10 Jun 2026, 14:46Hi Bridget,
We hear your frustration, especially after being on hold for such a long time while dealing with a billing issue that involves an email address not linked to you. We also understand how difficult this becomes when access to the app is restricted, leaving you stuck without a clear way to resolve it.To assist you properly and get this corrected without further delay, we’ll need a bit more detail on the issue.Kindly send us a DM with your account details and a brief explanation of the incorrect email address that is being billed. This will allow us to securely access your account, investigate the billing setup, and remove or correct the unauthorised entry.Once we have this information, we’ll take it forward and ensure it is reviewed urgently.Kind regards,
The Mweb Team
We hear your frustration, especially after being on hold for such a long time while dealing with a billing issue that involves an email address not linked to you. We also understand how difficult this becomes when access to the app is restricted, leaving you stuck without a clear way to resolve it.To assist you properly and get this corrected without further delay, we’ll need a bit more detail on the issue.Kindly send us a DM with your account details and a brief explanation of the incorrect email address that is being billed. This will allow us to securely access your account, investigate the billing setup, and remove or correct the unauthorised entry.Once we have this information, we’ll take it forward and ensure it is reviewed urgently.Kind regards,
The Mweb Team
Mweb's reply10 Jun 2026, 14:46
Official
Hi Bridget,
We hear your frustration, especially after being on hold for such a long time while dealing with a billing issue that involves an email address not linked to you. We also understand how difficult this becomes when access to the app is restricted, leaving you stuck without a clear way to resolve it.To assist you properly and get this corrected without further delay, we’ll need a bit more detail on the issue.Kindly send us a DM with your account details and a brief explanation of the incorrect email address that is being billed. This will allow us to securely access your account, investigate the billing setup, and remove or correct the unauthorised entry.Once we have this information, we’ll take it forward and ensure it is reviewed urgently.Kind regards,
The Mweb Team
We hear your frustration, especially after being on hold for such a long time while dealing with a billing issue that involves an email address not linked to you. We also understand how difficult this becomes when access to the app is restricted, leaving you stuck without a clear way to resolve it.To assist you properly and get this corrected without further delay, we’ll need a bit more detail on the issue.Kindly send us a DM with your account details and a brief explanation of the incorrect email address that is being billed. This will allow us to securely access your account, investigate the billing setup, and remove or correct the unauthorised entry.Once we have this information, we’ll take it forward and ensure it is reviewed urgently.Kind regards,
The Mweb Team
BF
Bridget F's updateReviewer Update
10 Jun 2026, 16:22I have done exactly what you are asking me to do 4 times in the last month.......I need a live human with a brain and authority to call me immediateky or else I am going to the ombudsman
BF
Bridget F's update10 Jun 2026, 16:22
Reviewer Update
I have done exactly what you are asking me to do 4 times in the last month.......I need a live human with a brain and authority to call me immediateky or else I am going to the ombudsman
Mweb's replyOfficial
10 Jun 2026, 16:25Hi Bridget,
We can understand your frustration, especially if you've already provided the requested information multiple times and still have not received a resolution. Having to repeat yourself while the issue remains unresolved is understandably upsetting.To help us locate the most recent correspondence and ensure we're reviewing the correct case, please send us a DM with the details of when and where you previously submitted the information. This will allow us to trace the interaction history and ensure the matter is directed to the appropriate team for review.We appreciate that you are seeking urgent resolution and want to make sure we are working from the correct account information.Kind regards,
The Mweb Team
We can understand your frustration, especially if you've already provided the requested information multiple times and still have not received a resolution. Having to repeat yourself while the issue remains unresolved is understandably upsetting.To help us locate the most recent correspondence and ensure we're reviewing the correct case, please send us a DM with the details of when and where you previously submitted the information. This will allow us to trace the interaction history and ensure the matter is directed to the appropriate team for review.We appreciate that you are seeking urgent resolution and want to make sure we are working from the correct account information.Kind regards,
The Mweb Team
Mweb's reply10 Jun 2026, 16:25
Official
Hi Bridget,
We can understand your frustration, especially if you've already provided the requested information multiple times and still have not received a resolution. Having to repeat yourself while the issue remains unresolved is understandably upsetting.To help us locate the most recent correspondence and ensure we're reviewing the correct case, please send us a DM with the details of when and where you previously submitted the information. This will allow us to trace the interaction history and ensure the matter is directed to the appropriate team for review.We appreciate that you are seeking urgent resolution and want to make sure we are working from the correct account information.Kind regards,
The Mweb Team
We can understand your frustration, especially if you've already provided the requested information multiple times and still have not received a resolution. Having to repeat yourself while the issue remains unresolved is understandably upsetting.To help us locate the most recent correspondence and ensure we're reviewing the correct case, please send us a DM with the details of when and where you previously submitted the information. This will allow us to trace the interaction history and ensure the matter is directed to the appropriate team for review.We appreciate that you are seeking urgent resolution and want to make sure we are working from the correct account information.Kind regards,
The Mweb Team