MWEB. WHERE NOTHING HAPPENS EVER!!!!!

I logged query to cancel my subscription with MWEB. Few minutes after someone called to ask if I am sure I want to cancel. I told them I am moving. So they asked if I would rather want to move my Fiber product to my new home. I then agreed. BIGGEST MISTAKE. it is the 4th today and nobody has called. I had to call MWEB and waited for 1h15min on the line to speak to someone just to tell me they have to move the query to different department because I don't have the serial number or photo of the box. WHAT??????? Now what is happening, I have to wait another Month for this to happen.