MWEB - What a class act - NOT!!!

Dear MWEB I just wanted to thank you for really outstanding customer service . . . . NOT!

Now I am trying to assist my father who is an 80 yo pensioner in Somerset West and I am sitting in Johannesburg. He does not have internet access and is concerned that he is not able to do banking and mails. ***4 - Tried calling your call centre around 18:00. No answer on repeated calls and calls just terminated. ***5 - Called at 10:30 and spoke to one, Ivan. How rude and unhelpful can one get!?!? No, you can't help me! No, you can't provide any information! No, you can't check if the system is working properly! No, you can't call him back! No, I can't speak to the Managing Director! No, I can't speak to a line manager as I am not a customer! Yes, you will continue to talk over me!

Typical unhelpful illogical 'proudly South African' company that claim to be a leading ISP but won't and / or can't provide any form of service.

Simply disgusted at the way you treat existing customers! Your whole approach is geared to capital generation and bull-dusting people into believing that you are a decent company. Glad I left many years ago for exactly this reason and unfortunately my Dad stayed on as it was too much uncer*****y to change.

Well done MWEB! What a class act! NOT!!!