Mweb... web of lies

Absolutely putrid service is an understatement. They have gone from being one of the better service providers to the absolute worst I have come across. I guess this is what happens when your cluent database increases abd you no longer give a toss about cystomer satisfaction. Somehow when I changed addresses, my fibre has been switched to a prepaid line with Openserve. Imagine my surprise when the one minute I'm sitting with Wifi, and the next, zero... After hanging on the line until Thy Kingdom Come, I get passed from one division to the other, to be told that there's an error when they did the change, and some wise person incorrectly captured the request... but don't worry, it's being escalated.... famous last words. The same thing happens again a week later because I assume that this should be sorted out within a week, well guess what, I'm not sure which wise one didn't update it again... but I'm sure it was "escalated". Much to my surprise, after I called them during the course of the week to confirm that the change will be made - you know, just so that I don't have this Oops-surprise!!! effect, I was assured that no, it won't happen, and the amounts that I had to spend on prepaid will be reimbursed to me... Well man... I believe in miracles because guess what... it happened again... that darn system was miraculously invaded by a gremlin to sabotage the diligent handiwork of the person who "escalated" the problem and supposedly fixed it. Utterly disappointing. Can someone please pay attention, I don't have the time or energy to sit on a 31 minute call to hear that it's been escalated, just to have the same outcome. Ever heard of the Consumer Protection Act that oversees the fairness and transparency regarding the procedures of services rendered to clients?