Mweb! We say **** you to all our customers....
Unbelievably poor and rude service. Put on hold for 5 minutes and then another 5 minutes. Just looking for a service provider that provides fibre without continually ****ing you around and ripping you off. Will accept a fibre provider who contacts me on this platform! **** you Mweb! Also I called an agent (the one who put me on hold for hours) at about 11.50 this a.m. I want you to find out who was so rude to me and get them to call me back and apologise before 12.15 today or I cancel my contract and take you to the ccma!!!!!!!!!!!!!!!!!!
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Replies (2)'s updateReviewer Update
02 Aug 2019, 12:35And it gets worse. I tried to move to RSAweb, but mweb tried to charge me with a 2 month retention order?!?!?!? I spoke to Anesha Samson. A very sweet lady, but fairly clueless when it came to helping customers, like all mweb staff! Every time I have called mweb they have openly mocked me for being disabled. And she just kept putting me on hold.....the nightmare continues....
's update02 Aug 2019, 12:35
Reviewer Update
And it gets worse. I tried to move to RSAweb, but mweb tried to charge me with a 2 month retention order?!?!?!? I spoke to Anesha Samson. A very sweet lady, but fairly clueless when it came to helping customers, like all mweb staff! Every time I have called mweb they have openly mocked me for being disabled. And she just kept putting me on hold.....the nightmare continues....
's updateReviewer Update
02 Aug 2019, 12:59Spoke to Wayne (***) , about cancelling my contract. Unbelievably rude and mocking again. Mweb hate the disabled....
's update02 Aug 2019, 12:59
Reviewer Update
Spoke to Wayne (***) , about cancelling my contract. Unbelievably rude and mocking again. Mweb hate the disabled....