1 reviews | Active since Sept 2015
MWEB- WE DO NOT ASSIST OUR CLIENTS IN NEED
I have been a supporting mweb with all my businesses internet solutions over many years, I had recently requested a user name and password for one of my businesses and they refuse to assist me assist as the I,D number and business account belongs to me but one of my previous employees contact details are on the system.<br> I have been without internet at a store for the past 2 days and cannot work due to this and they refuse to use logic .<br> Management and call centre staff are pathetic in customer service and in retaining clients as i said i would cancel my account and they even told me how to do it.<br> <br> Thank you mweb for making things more frustrating when we are trying our best to run our businesses.
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
You agreed to forwarding us the supporting documentation in order for your case to be escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
You agreed to forwarding us the supporting documentation in order for your case to be escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services