Mweb wants me to pay for no services rendered

I'm writing to you because I have a grievance with Mweb. As we all know it's a bit tight out here and i fell behind with my monthly payments with mweb. I havnt paid for 2 months and if I have to pay now it will be including this month, so that's 3 month's. On the 12th of August the internet was cut off (expected). I can now pay for the arrears however Mweb wants me to pay for the 2 weeks I had no service as well.

I mean what if I ddnt pay for another month? Were they gna charge for a month of nothingness? On top of that the bank charges reversals right(expected) well guess what Mweb then adds R1000 extra to my mweb bill for payment reversals, how crazy is that!

We've had this issue before and everytime Mweb just deducted the amount where we did not get service. Our monthly payments are R665 so 3 months would be R1995. They want us to pay R2950 I mean ridiculous much? I am happy to pay for the services that was rendered to me but what do you call the thing that I must pay for the 2 weeks where I had no internet?

Oh and btw waiting still for a manager to come back to us it's been 2 days.