MWEB WANT TO BILL WITHOUT PROVIDING ANY INFRASTRUCTURE / SERVICE

MWEB SERVICE IS NON-EXISTENT - I APP**** FOR FIBRE ON 2/8/2020 WITH NO REACTION SO I WENT TO ANOTHER SERVICE PROVIDER. TODAY I RECEIVE AN EMAIL INFORMING THAT I WILL BE BILLED FROM END OF OF NOVEMBER 2020 - THUS WITHOUT WITHOUT PROVIDING ANY SERVICE OR DECODER ETC