1 reviews | Active since May 2026
Mweb Vumatel Uncapped Dissatisfaction
Dear Mweb Support Team,
I am writing to formally express our extreme dissatisfaction regarding the ongoing and persistent internet service issues we have been experiencing since joining Mweb.
From the beginning of our service with Mweb, we have encountered continuous network problems that have significantly affected our daily use and overall experience. The WiFi signal repeatedly drops without warning, the coverage and signal strength are extremely weak, and we are constantly forced to restart the router in an attempt to restore a stable connection. Unfortunately, this has become a regular occurrence rather than an occasional inconvenience.
What is most frustrating is that these issues are not isolated incidents, this has become a consistent monthly problem. We continually experience interruptions, unreliable connectivity, and unstable service despite paying our account in full every month. It is incredibly disappointing to be charged the full subscription amount while receiving what feels like little to no reliable service in return.
The quality of service we have received has made this one of the most unpleasant experiences we have had with an internet provider. A service that should provide convenience and reliability has instead become a source of constant frustration and inconvenience. We rely on our internet connection for day-to-day activities, and having to repeatedly troubleshoot the connection ourselves by restarting equipment and dealing with weak signal strength is simply unacceptable.
As paying customers, we expect a service that functions consistently and delivers the quality being advertised and charged for. We feel that our concerns warrant urgent attention and a proper investigation into the root cause of these recurring issues. We request that this matter be escalated and thoroughly looked into as a matter of urgency.
We would appreciate feedback on what steps will be taken to resolve this issue permanently, as temporary fixes have clearly not addressed the ongoing problem.
We trust that Mweb values its customers and hope to receive a prompt response and a lasting solution.
It’s completely understandable how disruptive and frustrating this experience has been, especially when a reliable internet connection is essential for day‑to‑day activities. Ongoing instability, repeated signal drops, and the need to constantly restart equipment is not how connectivity should be, and this is not the experience we want customers to have.
The impact this has had on your daily use is fully recognised, and the situation clearly requires focused attention to identify and resolve the root cause rather than relying on temporary fixes. A technical specialist callback has been requested to engage with you directly and troubleshoot the connection in more depth. This will allow the issue to be properly assessed and addressed. The reference number linked to this request is MWB***7.
If you need any further assistance, you are welcome to engage with us via direct message on Hello Peter.
Kind regards,
Mweb Team
Best regards,
It’s completely understandable how disruptive and frustrating this experience has been, especially when a reliable internet connection is essential for day‑to‑day activities. Ongoing instability, repeated signal drops, and the need to constantly restart equipment is not how connectivity should be, and this is not the experience we want customers to have.
The impact this has had on your daily use is fully recognised, and the situation clearly requires focused attention to identify and resolve the root cause rather than relying on temporary fixes. A technical specialist callback has been requested to engage with you directly and troubleshoot the connection in more depth. This will allow the issue to be properly assessed and addressed. The reference number linked to this request is MWB***7.
If you need any further assistance, you are welcome to engage with us via direct message on Hello Peter.
Kind regards,
Mweb Team
Best regards,
It’s completely understandable how disruptive and frustrating this experience has been, especially when a reliable internet connection is essential for day‑to‑day activities. Ongoing instability, repeated signal drops, and the need to constantly restart equipment is not how connectivity should be, and this is not the experience we want customers to have.
The impact this has had on your daily use is fully recognised, and the situation clearly requires focused attention to identify and resolve the root cause rather than relying on temporary fixes. A technical specialist callback has been requested to engage with you directly and troubleshoot the connection in more depth. This will allow the issue to be properly assessed and addressed. The reference number linked to this request is MWB***7.
If you need any further assistance, you are welcome to engage with us via direct message on Hello Peter.
Kind regards,
Mweb Team
Best regards,
It’s completely understandable how disruptive and frustrating this experience has been, especially when a reliable internet connection is essential for day‑to‑day activities. Ongoing instability, repeated signal drops, and the need to constantly restart equipment is not how connectivity should be, and this is not the experience we want customers to have.
The impact this has had on your daily use is fully recognised, and the situation clearly requires focused attention to identify and resolve the root cause rather than relying on temporary fixes. A technical specialist callback has been requested to engage with you directly and troubleshoot the connection in more depth. This will allow the issue to be properly assessed and addressed. The reference number linked to this request is MWB***7.
If you need any further assistance, you are welcome to engage with us via direct message on Hello Peter.
Kind regards,
Mweb Team
Best regards,