OF
Owam F
1 reviews | Active since May 2026
25 May 2026, 10:13
Mweb vumatel
My fibre has been disconnected for the past 4 days. With the last communication Friday morning. No restoration time was given and yet I’ll be expected to pay the full price month end? I’m a student who studies online I’ve missed out on so much. No please me advice because this has now been more than an inconvenience
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Mweb's replyOfficial
25 May 2026, 10:28Hi Owam,
We understand how important it is to have a stable, working connection, especially when you are studying online, and being without service for several days goes beyond a simple inconvenience. Connectivity should not be this way when it is re**** on for day‑to‑day learning and progress, and this is not the experience we want for our customers.
We can confirm that there is an active outage on Vumatel’s network due to fibre cable damage caused by vandalism, which is why restoration is taking longer than usual. Most of the repairs have already been completed, and technicians are currently working on restoring connectivity for the remaining affected users. Restoring all impacted services remains a priority, and active work is underway to bring everyone back online as soon as possible. Your account has also been linked to receive an SMS notification the moment the outage is resolved.
We will continue monitoring this outage closely and remain focused on ensuring your connection is fully restored. If you need any further assistance, please send us a direct message on Hello Peter and our team will assist.
Kind regards,
Mweb Team
We understand how important it is to have a stable, working connection, especially when you are studying online, and being without service for several days goes beyond a simple inconvenience. Connectivity should not be this way when it is re**** on for day‑to‑day learning and progress, and this is not the experience we want for our customers.
We can confirm that there is an active outage on Vumatel’s network due to fibre cable damage caused by vandalism, which is why restoration is taking longer than usual. Most of the repairs have already been completed, and technicians are currently working on restoring connectivity for the remaining affected users. Restoring all impacted services remains a priority, and active work is underway to bring everyone back online as soon as possible. Your account has also been linked to receive an SMS notification the moment the outage is resolved.
We will continue monitoring this outage closely and remain focused on ensuring your connection is fully restored. If you need any further assistance, please send us a direct message on Hello Peter and our team will assist.
Kind regards,
Mweb Team
Mweb's reply25 May 2026, 10:28
Official
Hi Owam,
We understand how important it is to have a stable, working connection, especially when you are studying online, and being without service for several days goes beyond a simple inconvenience. Connectivity should not be this way when it is re**** on for day‑to‑day learning and progress, and this is not the experience we want for our customers.
We can confirm that there is an active outage on Vumatel’s network due to fibre cable damage caused by vandalism, which is why restoration is taking longer than usual. Most of the repairs have already been completed, and technicians are currently working on restoring connectivity for the remaining affected users. Restoring all impacted services remains a priority, and active work is underway to bring everyone back online as soon as possible. Your account has also been linked to receive an SMS notification the moment the outage is resolved.
We will continue monitoring this outage closely and remain focused on ensuring your connection is fully restored. If you need any further assistance, please send us a direct message on Hello Peter and our team will assist.
Kind regards,
Mweb Team
We understand how important it is to have a stable, working connection, especially when you are studying online, and being without service for several days goes beyond a simple inconvenience. Connectivity should not be this way when it is re**** on for day‑to‑day learning and progress, and this is not the experience we want for our customers.
We can confirm that there is an active outage on Vumatel’s network due to fibre cable damage caused by vandalism, which is why restoration is taking longer than usual. Most of the repairs have already been completed, and technicians are currently working on restoring connectivity for the remaining affected users. Restoring all impacted services remains a priority, and active work is underway to bring everyone back online as soon as possible. Your account has also been linked to receive an SMS notification the moment the outage is resolved.
We will continue monitoring this outage closely and remain focused on ensuring your connection is fully restored. If you need any further assistance, please send us a direct message on Hello Peter and our team will assist.
Kind regards,
Mweb Team