WS
Wayne S
1 reviews | Active since Aug 2012
21 May 2026, 20:41
Mweb vuma reach unusable for over 2 months
We have been experiencing for the last 2 months almost zero internet, some days we only get 0.02mbs download and 7.89mbs upload. This is beyond ridiculous. We are paying for a service that is basically unusable for over 2 months now.
Trying to phone is no use they keep you on hold for over 30min trying the app chat function is beyond useless cause nobody ever answers I was on the app from 9am to 5pm and nobody an I mean nobody responded.
Ether fix the issue or I want a refund of 2 months.
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
22 May 2026, 08:56Hi Wayne, We understand your frustration, especially after experiencing extremely poor speeds for such an extended period while also struggling to get assistance through the available support channels. A connection performing at those levels would understandably have a major impact on day-to-day use. To allow us to properly investigate the line performance and review what has been happening on the account, please send us a private message with your account details so we can look into the connection history, fault status, and the concerns you’ve raised regarding the service experience. We’d like the opportunity to review this properly and assist further. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply22 May 2026, 08:56
Official
Hi Wayne, We understand your frustration, especially after experiencing extremely poor speeds for such an extended period while also struggling to get assistance through the available support channels. A connection performing at those levels would understandably have a major impact on day-to-day use. To allow us to properly investigate the line performance and review what has been happening on the account, please send us a private message with your account details so we can look into the connection history, fault status, and the concerns you’ve raised regarding the service experience. We’d like the opportunity to review this properly and assist further. Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
01 Jun 2026, 15:32Hi Wayne,
Thank you for sharing your account details with us. At this stage, there are no visible faults detected on the line from our side. However, a GPON provision (line refresh) has been completed in an effort to clear any potential underlying issues that may not be immediately visible.
Please restart your router and monitor the connection to see if there is any improvement.
If the issue continues, kindly perform the following checks:
• Run a speed test with all devices connected
• Run another speed test with only one device connected
• When testing over WiFi, stand directly next to the router for the most accurate result
Once these tests have been completed, please send us a direct message on Hello Peter with your findings so we can review the results and advise on the best way forward.
Kind regards,
Mweb Team
Thank you for sharing your account details with us. At this stage, there are no visible faults detected on the line from our side. However, a GPON provision (line refresh) has been completed in an effort to clear any potential underlying issues that may not be immediately visible.
Please restart your router and monitor the connection to see if there is any improvement.
If the issue continues, kindly perform the following checks:
• Run a speed test with all devices connected
• Run another speed test with only one device connected
• When testing over WiFi, stand directly next to the router for the most accurate result
Once these tests have been completed, please send us a direct message on Hello Peter with your findings so we can review the results and advise on the best way forward.
Kind regards,
Mweb Team
Mweb's reply01 Jun 2026, 15:32
Official
Hi Wayne,
Thank you for sharing your account details with us. At this stage, there are no visible faults detected on the line from our side. However, a GPON provision (line refresh) has been completed in an effort to clear any potential underlying issues that may not be immediately visible.
Please restart your router and monitor the connection to see if there is any improvement.
If the issue continues, kindly perform the following checks:
• Run a speed test with all devices connected
• Run another speed test with only one device connected
• When testing over WiFi, stand directly next to the router for the most accurate result
Once these tests have been completed, please send us a direct message on Hello Peter with your findings so we can review the results and advise on the best way forward.
Kind regards,
Mweb Team
Thank you for sharing your account details with us. At this stage, there are no visible faults detected on the line from our side. However, a GPON provision (line refresh) has been completed in an effort to clear any potential underlying issues that may not be immediately visible.
Please restart your router and monitor the connection to see if there is any improvement.
If the issue continues, kindly perform the following checks:
• Run a speed test with all devices connected
• Run another speed test with only one device connected
• When testing over WiFi, stand directly next to the router for the most accurate result
Once these tests have been completed, please send us a direct message on Hello Peter with your findings so we can review the results and advise on the best way forward.
Kind regards,
Mweb Team