MWEB / Vuma Reach - Highly Disappointing

Dear Mweb / Vuma Team,

Kindly note I’m highly irate with your service, I have never expected SA #1ISP to be so disappointing. I have app**** for the 20mb unthrottled fibre on the 01st of March and payment was done promptly, on the 8th installation was complete, after making several attempts to Mweb portal, my fibre to date is still not activated.

Please can you kindly advise why there has been no response, this is very pathetic customer service, as not even a consultant would phone and state the progress.

Please note my current internet plan will expire on the 31st, can you allocate me an LTE plan in the meantime whilst Vuma gets their house in order.

Regards,