Mweb Vuma product and service

I cannot even begin to express my disappointment with the service Mweb fibre has provided me. The fibre network in my area is VUMA. I have placed and paid for my fibre line on the 14 December 2021 (upfront). At first, my fibre was supposed to be installed on the 17.12.2021. The sales lady at mweb had set the date for me. only for nothing to happen. I then get a call from a person from Vuma directly, this person called on the 17.12.2021 (because I was busy with work, I did not answer. I did try to call back, but to no avail), no follow up call was made. She (the lady at Vuma) then called on the 24.12.2021 to book a date of the 10 January 2022, when I asked why was the installation not done on the date to which I had asked for, she said no one answered and that the 24th was the day they were closing for the holidays. We then agreed to the 10 January 2022. The modem was installed only for the technicians to find a problem. Mweb had sent 3 teams to solve the same problem(which the technicians thought was the modem ), Only for another team to come out and test the actual box from which the line feeds to modem (the black box on the road side), only to find that the port or something was damaged. In my presence the guys contacted their management and advised the problem, but they still sent out a technician to fix the modem. To date I have had no feedback for the progress or update of this line. When I contacted the Technical at Mweb, they said I need to contact the salesperson. The salesperson, who was handling my new fibre account at mweb, no longer responses to my emails. When I call to speak to her, they drop the call. I then receive a call from a lady from the Mweb sales (9.02.22) to advise a technician was coming out to resolve the fibre problem on Friday 11.02.22 at 3.30pm. Only for no one to show up and for me to receive an sms advising me to book my installation date with Vuma Reach Installers. There is no feedback from anyone, except the sms...There seems to be no urgency to resolve the issue at hand. There is so many technicians that does the installation, its quite sad. 1 person will install the modem, then one for installing the white line, then the next for linking the line from the black box to the modem. I mean like really.

I am so annoyed and irritated at the fact that Mweb has such poor service. Why do they advertise and sell a product they have no control over. Extremely unhappy with Mweb Vuma product and service