MWEB VS VUMA FOR BAD SERVICE

I have a fibre package with MWEB, through VUMA. Believe me I have had a month of intermittent connections. Worst of it all MWEB TECH Support does the same testing everytime I call for assistance! MWEB firstly reminds you of R1700 penalty if vuma comes out and there is nothing wrong but no one is bothered with you being a paying but you not getting the service you pay for. MWEB blames VUMA and Vuma says its MWEB. I requested to speak to a manager and no call back was made. Spoke to neon, sherwin, vusi, ashwinne and gretchen in a space of 2 days including have the techy visit my premises and no one can still seem solve drop connections... Im plannning to cancel... AVOID MWEB AND VUMA... its BAD