MWEB vs OCTOTEL ----- TECHINAL SUPPORT SUCS

MY FIBRE HAS BEEN OFF FOR 2 DAYS. I PPHONE THEM AND THIS STUPID ANSWERING SERVICE PUT YOU THROUGH TO TECHINICAL. A LOT OF BS ABOUT HEAVY LOAD OF CALLS DUE TO LOADSHEDDING (ON THE SALES SODE, ITS DUE TO COVID). ... "Thank you for you call" AND THE CALL IS DROPPED. MADE 34 CALL BY NOW. EVEN TRIED DOING A SALE AND THEY PUT YOU THROUGH BACK TO TECHNICAL THAT DO NOT PICK UP THE PHONE. PHONED OCTOTEL -- THEY SAY THEY CAN SEE THERE IS A PROBLE, HOWEVER THEY NEED MWEB TO ISSUE A TICKET FOR OCTOTEL TO SEND SOMEBODY..... WHAT A **** SYSTEM SERVICE...... MWEB, YOU CAN GO READ ref No: MWB***8