MWEB VOIP setup a disaster
For a new Fibre and Voip subscription I chose to sign up with Mweb instead of Telkom. Switching the fibre on was instant - but After 5 weeks of weekly phone calls over 1 hour long at a time i am STILL trying to have my phone number ported across to Mweb. Their process and phone in system is archaic and pathetic. Each time I have been transferred to the ''correct department" I hav eeventualy been cut off. Even with a reference number for the enquiry no one is able to assist and each time I call back I have to start all over from the beginning again. I am about to lose my landline phone number I have had for 25 years due to gross incompetence and poor service from MWEB regarding VOIP setup so i just want to warn others in advance.
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Mweb's replyOfficial
27 Aug 2018, 15:51Good day
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply27 Aug 2018, 15:51
Official
Good day
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,