MWEB VOIP SERVICE IS NONE EXISTING AND NO URGENCY TO DELIVER ON THEIR PROMISES

I ported our Telkom Business lines to MWEB for their VOIP service on 1 August 2019. Since 2 August 2019, the lines were down constantly making it impossible for clients to contact us. I have logged a query with MWEB nearly every day and since 5 August 2019 my problem has been sitting at Level 2 technical support. No resolution has been found to date.

Out of frustration I obtained another VOIP provider, who managed to provide me with a VOIP line without any trouble. The line with Voys works great and there support is outstanding.

The next step was to call forward the calls that should be dealt with by MWEB to my working VOIP line with Voys. True and behold, MWEB cannot deliver on the call forward function as there is something wrong on their side but I must rest assured, my query is at Level 2 technical support.

In the mean time, 10 days now, our clients are not in a position to contact us as our business now "does not exist" as we have no phones and MWEB cant call forward to a working line, nor can they fix their own VOIP lines, not can MWEB say when the problem will be resolved.

I must be happy with the scenario and in all likelihood if the problem persists I must be satisfied. MWEB has despite the non-existing service assured me that I will be billed for the service this month.

At what point will MWEB make amends? At what point will MWEB re-imburse me income that I have lost?

My advice is to NEVER EVER join MWEB for VOIP services.