Mweb VOIP

I use Mweb's VOIP services. For the past weeks their webpage does not update the current usage of my VOIP services. I have spent hours on the telephone and later on submitted an email requesting their urgent addressing of the problem. Before I submitted the email to Mweb, Mweb explained that they experience the same problem as myself. I am a professional person and most certainly cannot afford spending hours on a telephone which is hopelessly understaffed. My email to their complaints department has not been reacted to. This is in spite of their promise to react within 24-48 hours. I most certainly cannot use the service when I have absolutely no indication of the current usage.