Mweb - Vodacom Fibre my complaint leads to Mweb cancelling my order with resolving the problem

I inquired today online on the Mweb poral, just to discover that they have cancelled my previous order X***0, how is this possible? I reapp**** online again, see my previous complaint below: Customer Service Manager Subject: Complaint Regarding Delayed Vodacom Fibre Activation I am writing to express my deep frustration and dissatisfaction with the ongoing delay in the activation of my Vodacom Fibre connection, which I had ordered with great anticipation. My reference number for this matter is [Your Reference Number Order No. X***0 ], and my account number is [ ***6 ].

To provide a brief overview of the timeline:

1. I placed an order for a 100/100Mbps Uncapped Fibre connection with Vodacom on 26th June 2023.

2. The hardware for my order was dispatched on 14th July 2023, which gave me hope that I would soon enjoy the benefits of this service.

3. However, despite the hardware being delivered and the installation of Vodacom Fibre at my premises by the end of July, the service remains inactive to this day.

I have made numerous attempts to resolve this issue by contacting your customer support team at MWEB. Regrettably, each time I reach out to report the ongoing delay in the activation of my Vodacom Fibre, the response I receive is consistently disappointing. I am repeatedly told that my issue will be escalated, but there has been no tangible progress or resolution to date.