Mweb & Vodacom Fibre

On 14th February 2024 i called Mweb because i wanted fibre installed in my home. They were quick to receive the sale so the call was answered immediately. The sales guy took down all my details and even scheduled for debit orders to go off my account. On the 21st of Feb i got a call from Vodacom to install the fibre line, my router got delivered on the 22nd of Feb where i was told the router is plug and play. I plugged it in, logged into the router and everything was fine, my wifi then said no internet access. I had to wait to call mweb the next day 23rd to activate the line, Mweb told me its not their fault its for Vodacom to activate the line. I called Vodacom to activate it, Once vodacom activated it, i had to call Mweb back to let them, on the 23rd afternoon i received an email stating my wifi was active. So being all happy about it, i got home at 17:30 connected to the wifi and video called my sister but then told her im load shedding at 18:00 so at 20:00 i'll call her back. When electricity was restored after load shedding i had no internet on my wifi so i rebooted it, still nothing worked. I unplugged it and waited a few minutes before plugging it back in, still nothing. I used my wifi for a whole 30 minutes before it started giving me problems again. I called mweb countless of times being put on hold for almost an hour at a time where two technical assistants dropped the call on me. I then called mweb again and again asking for assistance, a salesman said it would take anytime between 2 to 10 working days to fix. It is now the 29th of Feb and i get a call from Vodacom that they will come out to sort out this issue. I called mweb to find out why was i debited R681,62 when i was suppose to be pro-rata to when my line was active. I get no joy or response when i log queries or try to get help. Its a horrible experience in all. I eventually got a hold of someone in the retentions department to cancel the service as im being billed for a full month and i havent had the privilege of using this wifi, i then got told that i have to pay a penalty fee of R2800 in order to cancel. I am not happy with Vodacom or Mweb in this regard!