MWEB very poor service and staff

Morning it is with once again great disappointment to write you this mail with ongoing bad experiences with MWEB staff. you introduced an APP wanting all to use for correspondence which actually is a disaster. you have contact numbers which is 99% of the time cut-off. since 11/11/2024, I experienced the above description until date. I ordered a LTE modem with sim card on order number ***9. your system said that I must pay R595-00 on the provided app. I did this immediately. later the evening you again deducted the same amount which was already paid. the next morning it took me until past 11h00 to get through to you. Eventually I was told to proof my bank details and proof my address. I cannot see how this is necessary as you already know of my updated detail. you refused to make payments to me until I proof my bank account. This is ridiculous as you just had to reverse the transaction to the account being ********ly deducted. I had to go through all this because of your ignorance and agitated staff. at the time who sounded like they did not want to be there to help people. I eventually with great struggle did as you requested with much delay from your side to receive payment. you reverse payment only reflected this past Sunday 17/11/2024. Later in the same week, I all of a sudden saw a reflection of a NORDVPN i ordered which is not the case. I did not under any circumstance order such Item. Again you want all my details to cancel this but I had nothing to do with the order and it was your fault but I must provide my details again which you already have. ridiculous from you. On Thursday only you forward me an SMS and WhatsApp to again send all my information such as ID, PROOF OF ADDRESS, Again I did it as prescribed on the SMS by going to the link. I took all the pictures as requested and submitted. you again already have this information regardless. On Friday 15/11/2024 just after 16h00, a lady phoned me. She sounded Indian but stand to be corrected. I could hear she sounded very irritated from the start and wished not to have this conversation. She told me that she did not receive my Rica, which I told her that I did it on the SMS link. she immediately went into attack mode and asked me in a raised voice if I received mail stating that they received it and I must send it again. she was agitated the whole time. I told her my details are left at work and I am home, instead she even attacked me more by questioning my integrity whereupon she put the phone down in my ear. I made contact with a lady by the name of Tamsanqela on the MWEB APP. This was also Friday 15/11/2024 after I spoke to the lady who was so very rude. I told her that all of a sudden my account shows I am in arrears of 2160 RAND. She said I must speak to Fulfillment order as she is from accounts. I waited on the MWEB APP as she transferred me and up to now not a single word from anybody with my account in arrears and unanswered. She is from accounts and should have helped me!!!!!!!!! This Past Sunday, I received another WhatsApp to Rica but when I did it it said that this link is already claimed and gave me an error code 401. I already forward my Rica details again to you via prescribed mail but did not hear anything. Have you become ****sters? I have no idea where my ordered ROUTER is in the system as it is indicating it is delivered when tracking the order. who did you deliver it to if I did not receive it and you still want my Details for Rica. I am not leaving this poor, poor service here especially because the lady as described above refuse to help me as stated.