MWEB very poor customer service

I ordered Fibre through MWEB on the 3rd of March. It has now been almost 3 weeks and not once did any MWEB representative phone me to give me any sort of update on when my Fibre will be installed. As we speak i have been holding on with MWEB, just to speak to someone, for 18 minutes. Seriously this is ridiculous, dont you want my business MWEB ? You are very quick to take my money for initial order placement, but your customer service is non existant.