MWEB VERIFICATION A NIGHTMARE

I am a mweb client for wifi services . It is my business name. We use it for internet as well as watching TV. This morning I called mweb technical to assist me , due to my wifi being so slow on a 40 meg line. They now have a new verification system, which they have implemented recently , yet NEVER bothered to take the trouble to inform their clients to get verified , or else they will not assist 1 in any manner. I called mweb this morning , could not be verified ,and 2 technicians refused to assist me in any manner. All I asked them to do is RESET MY PORT, to see if that resolved the slow speed. They refused , and informed me I must be verified. I said I have never nbeen asked to do verification,so why does MWEB NOT inform their clients......I was told they wait for clients to call in.......I said but clients only normally call in when ther is a problem ,and need assistance>>>>>>>>

Mweb has now emailed me verification forms which need to be returned, and than 2 days thereafter I might be verified...........SO UNTIL THEY WAKE UP AND VERIFY , MY FAMILY CANNOT USE THE PAID FOR MWEB WIFI SERVICES ION THE INTERIM...........

WELL DONE MWEB.......TIME TO LOOK FOR ANOTHER SERVICE PROVIDER,,,,,,,,1 THAT COMMUNICATES WITH THEIR CLIENTS WHEN SYSTEMS CHANGE......