Mweb -Utterly Disappointing Service Delivery “Ref No: MWB***0”

I had a very bad experience with Mweb Sale Team with my initial signup as a Mweb customer. Now that I want to upgrade my Mweb Fibre Servie I again am having an utterly disappointing service experience. Not only was I promised by the first consultant I contacted that she would give me a call back, that of course never happened to date. Now at least I was able to have an request logged on their system “Ref No: MWB***0”, but would have been resolved within 72hours i.e. 3 days, but no update after several attempts to understand what the status of my request is after 7days. Also when I try to follow up be calling Mweb I get cut-off within seconds after going through the account verification process. It is as if the system recognizes that there is an open request and the Mweb team deliberately cuts these calls to avoid having to explain to its customers why they still have not been able to attend to your request.