SH
Shakirah H
1 reviews | Active since Mar 2026
11 Mar 2026, 12:57
Mweb useless service
Mweb service is so pathetic just like the people that work there ..yiu can never get tru their call.center the app is useless ..and they do not inform you when your premium goes up theu just decide to debit without caring ..now when u Wana cancel with them they pick up your next preeven more still no communication what so ever ...this is a real bad service and I will never recommend ot to anyone ...
Helpful (0)
Replies (9)0
Replies (9)
Mweb's replyOfficial
11 Mar 2026, 13:06Hi Shakirah, thank you for sharing your feedback. We understand how frustrating it must be to experience these challenges with service, communication, and billing. An escalation has been submitted on your behalf, and one of our consultants will be contacting you directly to review your account and assist with your concerns. We appreciate your patience while the team reaches out and works with you to address the issues you’ve raised. U^
Mweb's reply11 Mar 2026, 13:06
Official
Hi Shakirah, thank you for sharing your feedback. We understand how frustrating it must be to experience these challenges with service, communication, and billing. An escalation has been submitted on your behalf, and one of our consultants will be contacting you directly to review your account and assist with your concerns. We appreciate your patience while the team reaches out and works with you to address the issues you’ve raised. U^
SH
Shakirah H's updateReviewer Update
12 Mar 2026, 12:51I am still waiting for a call ..yourl are quick to respond on Hello peter coz url scared to lose business but can't even keep to your word and call clients back ...I should have cancelled long ago with this *** service
SH
Shakirah H's update12 Mar 2026, 12:51
Reviewer Update
I am still waiting for a call ..yourl are quick to respond on Hello peter coz url scared to lose business but can't even keep to your word and call clients back ...I should have cancelled long ago with this *** service
Mweb's replyOfficial
12 Mar 2026, 13:09Hi Shakirah, thank you for reaching out. We understand how frustrating it must be to still be waiting for a callback, especially when you were expecting someone to get in touch and it hasn’t happened yet. We will follow up with the relevant team to ensure they are aware that you are still waiting and that they reach out to assist you as soon as possible. Thank you for your patience while this is being looked into.
Kind regards, Mweb Team
Kind regards, Mweb Team
Mweb's reply12 Mar 2026, 13:09
Official
Hi Shakirah, thank you for reaching out. We understand how frustrating it must be to still be waiting for a callback, especially when you were expecting someone to get in touch and it hasn’t happened yet. We will follow up with the relevant team to ensure they are aware that you are still waiting and that they reach out to assist you as soon as possible. Thank you for your patience while this is being looked into.
Kind regards, Mweb Team
Kind regards, Mweb Team
SH
Shakirah H's updateReviewer Update
12 Mar 2026, 13:11Wow this is clearly an automated response...how unprofessional
SH
Shakirah H's update12 Mar 2026, 13:11
Reviewer Update
Wow this is clearly an automated response...how unprofessional
Mweb's replyOfficial
12 Mar 2026, 13:20Hi Shakirah, the relevant team has been notified that you are still waiting and will reach out to assist you as soon as possible. We appreciate your patience while they attend to your query.
Kind regards, Mweb Team
Kind regards, Mweb Team
Mweb's reply12 Mar 2026, 13:20
Official
Hi Shakirah, the relevant team has been notified that you are still waiting and will reach out to assist you as soon as possible. We appreciate your patience while they attend to your query.
Kind regards, Mweb Team
Kind regards, Mweb Team
SH
Shakirah H's updateReviewer Update
12 Mar 2026, 13:24I am loosing my patience with this company ..someone better call me today
SH
Shakirah H's update12 Mar 2026, 13:24
Reviewer Update
I am loosing my patience with this company ..someone better call me today
Mweb's replyOfficial
12 Mar 2026, 14:22Hello Shakirah. We have logged an urgent follow-up with the aforementioned teams, who will review the profile and further advise as soon as possible.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Mweb's reply12 Mar 2026, 14:22
Official
Hello Shakirah. We have logged an urgent follow-up with the aforementioned teams, who will review the profile and further advise as soon as possible.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
SH
Shakirah H's updateReviewer Update
13 Mar 2026, 08:30How long does it take someone to call me ...and yiu call this good service,u guys will decode to call me when I'm no longer using the service as it will.be unplugged end of this month
SH
Shakirah H's update13 Mar 2026, 08:30
Reviewer Update
How long does it take someone to call me ...and yiu call this good service,u guys will decode to call me when I'm no longer using the service as it will.be unplugged end of this month
Mweb's replyOfficial
13 Mar 2026, 09:36Hi Shakirah, thank you for sharing your concern. Our retentions team tried reaching you by phone regarding your request, but unfortunately there was no answer. We’ve now arranged for the team to call you again at the earliest opportunity so they can assist and ensure everything is resolved smoothly before your service is disconnected. Please have your phone available to make the process seamless. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply13 Mar 2026, 09:36
Official
Hi Shakirah, thank you for sharing your concern. Our retentions team tried reaching you by phone regarding your request, but unfortunately there was no answer. We’ve now arranged for the team to call you again at the earliest opportunity so they can assist and ensure everything is resolved smoothly before your service is disconnected. Please have your phone available to make the process seamless. Kind regards,
The Mweb Team
The Mweb Team