Mweb useless IVR & long call waiting times

Absolutely pathetic! Billing department clueless & very long waiting times on the call because we have s lot of airtime waste. of course! How is a company this clueless about basic things? The IVR is easily the worst experience ever. Does not recognise a single option to assist someone. Atrocious! How can an entity like this still operate in 2024 with 1980s technology? Unbelievable