Item: Mweb
Rating: 4
Author: Gordon C

Mweb's replyOfficial

02 Jun 2026, 11:24

Hello Gordon We can see how disruptive it is to have your email down for a couple of days, especially when you’re trying to get through to the right person and not getting consistent assistance. We can confirm that our support team connected with you earlier this morning under ***. An activation follow-up has already been logged with the relevant teams to prioritise getting your mailbox fully restored. Your experience with being transferred incorrectly is not the level of coordination we aim to deliver, and it’s something we are taking seriously to improve the journey end to end. We’re actively tracking this for you, and the team will continue working on it until your mailbox is fully up and running again.
Kind regards,
The Mweb Team

Mweb's reply02 Jun 2026, 11:24

Official

Hello Gordon We can see how disruptive it is to have your email down for a couple of days, especially when you’re trying to get through to the right person and not getting consistent assistance. We can confirm that our support team connected with you earlier this morning under ***. An activation follow-up has already been logged with the relevant teams to prioritise getting your mailbox fully restored. Your experience with being transferred incorrectly is not the level of coordination we aim to deliver, and it’s something we are taking seriously to improve the journey end to end. We’re actively tracking this for you, and the team will continue working on it until your mailbox is fully up and running again.
Kind regards,
The Mweb Team

GC

Gordon C's updateReviewer Update

02 Jun 2026, 11:35

1..Can we please get a cell contabt no that works ???
2..please call me on *** to confirm.resolutio.
Tx U
Gordon

GC

Gordon C's update02 Jun 2026, 11:35

Reviewer Update

1..Can we please get a cell contabt no that works ???
2..please call me on *** to confirm.resolutio.
Tx U
Gordon

Mweb's replyOfficial

02 Jun 2026, 13:06

Hello Gordon. Thank you for your response. We can confirm that your mailbox restoration remains in progress with the relevant team. The team handling your query will provide feedback once the activation has been completed and the service is fully restored. If you require further assistance in the meantime, please continue engaging through your existing support reference so that all updates remain linked to your case. Kind regards,
The Mweb Team

Mweb's reply02 Jun 2026, 13:06

Official

Hello Gordon. Thank you for your response. We can confirm that your mailbox restoration remains in progress with the relevant team. The team handling your query will provide feedback once the activation has been completed and the service is fully restored. If you require further assistance in the meantime, please continue engaging through your existing support reference so that all updates remain linked to your case. Kind regards,
The Mweb Team

Mweb useless