Mweb useless at customer service

Item: Mweb
Rating: 2
Author: Hendrien Z

Our adsl has been out of order for 3 weeks<br> Mweb says its Telkom's problem since they rent the line from them.<br> The only answer we get is that the problem has been escalated.<br> After 20 years I am ready to cancel with Mweb.<br> I run a business using this line and have spent thousands on data in the last three weeks

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Replies (1)

Mweb's replyOfficial

03 Mar 2016, 15:13

Hello HD631023,

We have tried unsuccessfully to contact you since this complaint was posted.

Our calls remain unanswered, please call us and provide an alternate contact number in order for us to assist you or a convenient time for us to contact you.
We have in the meantime escalated your query to the relevant department to address it with a matter of urgency.

Kind regards
MWEB Client Services

Mweb's reply03 Mar 2016, 15:13

Official