Mweb upsetting service

I have been trying to get hold of a consultant from Mweb for the past week. I was told that my Fibre will be installed as soon as possible as I explained that I need it for a job. The people came once to install and had an issue, from then onwards I cannot get a hold of mweb!

I have spend over R300 calling mweb and wishing for very long on the phone with no answer, I have even tried calling early in the morning during my work hours, but nothing! There's no other way to contact mweb and it's making me really upset as I confirmed with my new job that the Fibre will be activated within a week.

The method of contact is only waiting for long on a call which is not free of charge! This is really upsetting, because if I am a customer of mweb I expect to be able to contact them whenever I need and not waste my own money on a call that no one answers! I have tried over 15 times in the past few days