<p>Evening everyone</p> <p> </p> <p>So after several weeks of stuggling with Mweb, and a post to hello peter I finally get a darling on the line tonight.</p> <p> </p> <p>She tells me the problem I have been having is due to an account setting.</p> <p> </p> <p>She says MWEB never set me up for international servers, they thought iI would nt need the internet for international stuff.</p> <p> </p> <p>She literally clicked a button.</p> <p> </p> <p>My ping to europe dropped from ~1000ms to 190 - immediately.</p> <p> </p> <p>This is after around 20 phonecalls, 3 Telkom site visitsand a call from some or other MWEB bighshot, telling me everything was fixed, despite me not being able to conect to CNN.com in less than 30 minutes.</p> <p> </p> <p>If at all possible, avoid these Bozos. They will literally just tell you one lie after another, blame Telkom and literally do nothing. I told them not to bill me as their internet is unusable, they suggested I down grade my service with them as , according to this big shot, my line will only be stable at ~4 megs.</p> <p> </p> <p>After the lady pressed the button I am synching at 8.</p> <p> </p> <p>Thanks Telkom for trying so hard to fix something that is ABSOLUTELY an mweb **** up.</p> <p> </p> <p>Sargon</p>
Good day sargon-lunderstedt
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will investigate your query and if any transgression is found, it will be dealt with internally.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Best regards,
Good day sargon-lunderstedt
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will investigate your query and if any transgression is found, it will be dealt with internally.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Best regards,
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