Mweb up your service!

I am very disappointed in Mweb. We have been with them for years. Our fibre gave us problems and they automatically said its the router. Bought a new router at makro and still didn’t work. I then upgraded to 100 up and down which includes a router. No router arrived. I called technical and they said router is on its way. A whole week later I call again and they say there is no router as I didn’t select one. Nowhere in the upgrade I was able to select a router and then they said I have to pay R299 to deliver it. This has been ongoing for nearly a month now. They then send Vumatel out last week and there was a line problem. They fixed it and we thought it’s all sorted now. Now you cannot get WiFi 🛜 in bedrooms and can only get it when in the exact area is of the router. We have reported this and goes on deaf ears. Not fair we being charged for this service now and can’t use it to how we normally use it.