MWEB: Unstable Service, Unreachable Support, Unjust Charges

Despite paying our MWEB account manually and on time (within 7 days), we were hit with an unjust R50 unpaid debit order fee—followed by a threat to suspend our service if it wasn’t paid. This is not only *********, it borders on *******. The account was settled. The fee is punitive.

I’ve now spent over an hour waiting on a call with no callback option, burning through airtime while being held hostage by silence. Their WhatsApp support is equally broken: I receive the PIN, it’s accepted, and then… nothing. No agent, no response, no resolution.

To make matters worse, the product itself is highly unstable. Frequent dropouts, unreliable speeds, and zero proactive support. It feels like MWEB is more invested in extracting fees than delivering service.

I’m logging this not just as a complaint, but as a ceremonial act of boundary-setting. My time, my airtime, and my dignity matter. I expect a full reversal of the R50 fee, a written apology, and a technical review of the service instability. We have had continuous issues and we feel it is now time to seek a new ISP.